The Report section allows you to view certain detailed information on your Ticket System. The Reports section can only be accessed by users with the Admin and Ticket Manager user roles.
The Tickets Report allows you to view how many tickets were opened and closed for a certain period. You can specify the date range for which you'd like to view by changing two date points in the header. By default, it shows you the most recent tickets created/closed for the past 7 days.
The Rated Tickets section will show you the most recently rated Tickets on your system. Tickets can be rated by clients and this report will show you a list of tickets and their ratings.
The User Ratings report will show you all staff members with rated tickets. It shows you their average ticket rating and the number of tickets they have been rated for. You can also order this section by rating.